Last updated: March 2026
The Repaint Specialists (“we,” “our,” “us”) provides residential and commercial painting services, including interior painting, exterior painting, cabinet painting, texture removal, power washing, colour consultation, and related estimate or booking services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, repaintspecialists.com, contact us, submit a form, request an estimate, or communicate with us by phone, email, or SMS.
If you do not agree with the terms of this Privacy Policy, please do not use this website.
1. Information We Collect
1.1 Personal Information
We may collect personal information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Property address or project address
- Details about your painting project or service request
- Any other information you submit through our contact or estimate forms
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Device type
- Browser type
- Pages visited
- Date and time of visits
- Referring website or source
1.3 SMS & Communication Data
If you choose to receive text messages from us, we may collect:
- Your phone number
- Message content (incoming and outgoing)
- Delivery confirmations
- Message interaction logs
2. How We Use Your Information
We use your information to:
- Respond to inquiries and estimate requests
- Schedule appointments, consultations, and painting services
- Send service-related communications
- Send missed-call text responses
- Send appointment confirmations, reminders, and follow-ups
- Communicate regarding quotes, bookings, project updates, and customer support
- Improve website performance and user experience
- Maintain security and prevent fraud
- Comply with legal obligations
3. SMS Communication & Consent
By providing your phone number and checking the SMS consent box on our website forms, you agree to receive text messages from The Repaint Specialists related to your inquiry, estimate request, appointment scheduling, missed call responses, project updates, reminders, follow-ups, and customer service communications.
Message frequency may vary. Message and data rates may apply.
You can opt out of SMS communications at any time by replying:
- STOP to unsubscribe
- HELP for assistance
Consent to receive SMS messages is not a condition of purchasing any services from us.
4. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
- Service providers that help us operate our website, communications, scheduling, CRM, analytics, and messaging systems
- Contractors, staff, or representatives involved in delivering requested services
- Legal or regulatory authorities when required by law
All third parties who process information on our behalf are expected to protect it appropriately.
We do not share, sell, rent, or disclose your mobile phone number or SMS consent data to third parties or affiliates for their own marketing or promotional purposes. Mobile information is only shared with service providers that help us deliver messaging and customer communication services, and only as necessary to operate our business.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your information, including:
- Secure website connections
- Access controls
- Reputable third-party service providers
- Monitoring and standard security practices
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
- Respond to your inquiry
- Provide estimates or services
- Maintain business and service records
- Comply with legal, tax, or regulatory obligations
- Resolve disputes and enforce agreements
7. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent to SMS communications
- Ask how your information is collected, stored, and used
To make a privacy-related request, please contact us using the contact information below.
8. Cookies, Tracking Technologies, and Analytics
Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve website performance, understand visitor activity, and enhance user experience. These tools may collect information such as browser type, device information, pages visited, time spent on the site, and general usage data. We may use third-party services, such as analytics providers, to help us monitor and improve our website. You can manage or disable cookies through your browser settings, though some website features may not function properly if cookies are disabled.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party sites.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
The Repaint Specialists
8011 Shaske Dr. NW
Edmonton, AB T6R 3V9
Phone: (780) 448-5996
Website: repaintspecialists.com